Frequently Asked Questions | House of Uniforms

If you require "blank" garments (ie we are not decorating them in any way) there is no minimum as such. However some garments may attract a small order surcharge depending on what range they belong to and how quickly you need them.

If you require screen printing then there are different minimums depending on how many colours you have in the print. 1 to 4 print colours need 20 garments as a minimum, 5 to 6 print colours need 51 garments, 7+ print colours need 101 garments as a minimum.

Embroidery requires a minimum of 6 garments that are having the same embroidery or 25 hats/Caps.<Return To Uniform FAQ Top>

How long will it take?

The usual process takes between 3 days and 3 weeks depending on type of product required however urgent orders can be generally accommodated in line with our terms and conditions. <Return To Uniform FAQ Top>

What do I need to provide?

You will need to provide the artwork which you require to be used on the items and if possible a Pantone colour number for colour matching. Please note we have colour charts available to assist you with accurate colour choice. <Return To Uniform FAQ Top>

What if I don’t have artwork?

If you do not have any artwork we may be able to create it for you. Please note additional fees apply if we have to redraw or develop artwork for you. <Return To Uniform FAQ Top>

What format should the artwork be provided in?

Text can be provided in Microsoft Word. Existing logos should be provided in EPS or AI format if available. Artwork which can not be provided in EPS or AI format may incur a redrawing fee. We can not always reproduce logo’s onto garments from business cards or scanned images. If you're unsure please provide a copy of what you have and we will advise you accordingly. <Return To Uniform FAQ Top>

How much will it cost?

Pricing varies depending on the type of print method ie embroidery or screenprint etc as well as style of garment and quantity required. Please refer to Quotes & Prices for further information.<Return To Uniform FAQ Top>

What are the payment terms?

If you require embroidery or printing we will need a 50% deposit before commencing production with the balance upon completion prior to delivery.

Blank garments require full payment prior to delivery.<Return To Uniform FAQ Top>

What payment methods do you take?

We accept payment via the following methods: EFTPOS, EFT, Cheque, Cash, Mastercard, Visa, Diners, American Express and JCB.

Please note Amex, Diners and JCB attract a 2% surcharge.

Please note if paying via Cheque we do not start your project until the funds have cleared into our account. <Return To Uniform FAQ Top>

I am going to be a regular customer can I open an account?

Your first 2 orders are completed as per our standard non account terms. Following the completion of your first 2 orders you may then apply to open a trading account. This account is offered and opened at the discretion of House of Mo Shen Pty Ltd T/A House of Uniforms and is only available to companies that can demonstrate that they will be ordering at least once a month. Accounts which are not used at all during a 6 month period may be closed without prior warning. <Return To Uniform FAQ Top>

What garment/products do you have available?

We have a very extensive range of products available including; tee shirts, polo shirts, business shirts, pants, jackets, aprons and hospitality uniforms, hi-visability workwear, workwear, corporatewear, suits, sports uniforms,caps, hats, beanies, ties, mugs and glassware, pens, rulers, drink bottles, frisbees, keyrings, lighters, number plate surrounds, first aid kits and much more. Our colour ranges are also very extensive so you can be sure that we have a colour to suit you. <Return To Uniform FAQ Top>

Can I have a name embroidered on my uniform?

Yes. Our embroidery machine has many inbuilt fonts that can be selected and used to write text.<Return To Uniform FAQ Top>

What if, after I see the proofs or samples I decide not to proceed?

In this instance you will be given a full refund less any fee’s and charges and costs incurred up to the point of cancellation. This can include artwork setups, sampling fees, courier fees and stock which has been purchased on your behalf. <Return To Uniform FAQ Top>

What happens if I am not happy with my order once it’s completed?

Once you have paid you will be sent a proof to ensure we have understood your required artwork placement and colour. If the artwork is to be embroidered we will provide you with an actual sample of the embroidery on a swatch of fabric for final approval. If you require a sample on a garment, fees do apply. Consequently there are many opportunities for corrections to be made.

We only credit or replace the product in the instance that there is an obvious fault which is something that we have caused. We DO NOT replace or credit simply because you change your mind or choose inappropriate colours or fabrics. <Return To Uniform FAQ Top>

If I can't come to your showroom, will you send sample garments to me?

The short answer is yes, we are happy to send samples out to you. For more information about our sampling process <Click Here>.

Will one of your Sales Reps come to our office to show us sample garments?

From our experience it is much more efficient if you are able to come into our showroom as we have over 2,000 sample garments here.

If you are unable to come to our showroom we recommend studying the catalogues and compiling a short list of garments which we can send to you. Please refer to our Sample Garment Document for more information <Click Here>.